Please ensure that "Airplane mode" is off and that the Wi-Fi switch is turned on in the iPad settings. Follow these problem-solving techniques to resolve your Wi-Fi connectivity issue.

Before you begin, please ensure you have a stable internet connection on other devices connected to your Wi-Fi network. If other devices are experiencing connectivity issues, please skip to Technique 3.

Technique 1 - Reboot your iPad

  1. Turn your iPad off by holding the Sleep/Wake button for at least 5 seconds, until the shutdown screen is displayed
  2. Slide to Turn off your iPad
  3. Wait 30 seconds
  4. Turn your iPad back on by pressing the Sleep/Wake button for 2 seconds

Technique 2 - Forget your Network

  1. Go to Settings → Wi-Fi.
  2. Tap the circled "i" right next to your home Wi-Fi name.
  3. Choose "Forget This Network".
  4. Go to Settings → Safari.
  5. Tap on "Clear History and Data".
  6. Connect to your home Wi-Fi as your first time connecting to it.
  7. Try to use Safari App visiting
  8. If the McQuaid website shows up, your Wi-Fi is working!

Technique 3 - Reboot your router

  1. Unplug your Wi-Fi router and your media converter/ modem
  2. Wait 10 seconds
  3. Plugin your media converter, then plug in your router
  4. Wait for the globe light to come on (if your router has one)
  5. Make sure your iPad can see the Wi-Fi name and join the network
  6. Check the internet connection with a known good device connected to the same Wi-Fi, if you're not able to access the internet with the known good device, please contact you Internet Service Provider.
  7. If you can browse the internet with a good know device but not with your iPad, then you have to bring your iPad to the Technology Office to have it inspected by a specialist to determine the problem and offer a solution.